1. GENERAL PRINCIPLES
Our Commitment: Driven by our principle of unconditional customer satisfaction, every product you purchase is fully backed by our company's guarantee. We operate in strict compliance with Consumer Rights Legislation and fulfill all statutory obligations continuously.
Damaged Package Notification: We kindly request that you inspect any package that appears to have been damaged during transit in the presence of the courier representative. If any damage to the product is detected, please refuse the delivery and request the carrier company to issue an official "Damage Assessment Report." Please be reminded that once a package is accepted without a report, the cargo company is legally deemed to have fulfilled its duties flawlessly.
2. EXCHANGE CONDITIONS
Bespoke Production Exclusion: Since all products offered for sale are customized, personalized, or manufactured strictly in accordance with the consumer's explicit requests and individual needs, the Buyer is not entitled to request an exchange or return within this framework.
Sizing Responsibility: Due to the bespoke nature of our production, buyers are required to specify their precise measurements for every online purchase. Orders placed without custom size specifications will be manufactured and dispatched based on the standard ready-to-wear sizing confirmed during checkout. Consequently, refunds or exchanges for items delivered under these criteria will not be accepted on the grounds of size incompatibility.
3. RETURN POLICY
Packaging and Invoice Requirements: Products with compromised original packaging or damaged items cannot be returned or exchanged. Furthermore, no return or exchange transactions can be initiated without the presentation of the original commercial invoice.
4. REFUND PROCEDURE
Processing Timeline: Once the items you wish to return safely reach our facilities and are verified to meet all return conditions, the corresponding product value will be credited back to your credit card within seven (7) business days. Upon successful completion of the transaction, an official "Provision Code" will be sent to you via email.
Bank Reflection Process: The time required for the credited amount to reflect on your bank statement depends entirely on the procedures of your financial institution and the terms of your banking agreement. For refunds that do not appear on your statement, you may contact your bank directly using the provided provision code.
Non-Refundable Costs: Any taxes, duties, fees, VAT, special consumption taxes, or compensatory levies paid at customs during the delivery and importation of the service are the sole financial responsibility of the buyer and shall strictly be excluded from the final refund amount. The buyer proceeds with the transaction under full acceptance of this clause.
5. RETURN LOGISTICS & CUSTOMER SUPPORT
Notifications: As soon as your return processes are concluded, an automated notification message will be dispatched to the email address registered in our system.
Return Address: All authorized return shipments must be dispatched to our company's official corporate contact address.
Customer Support: For further and more detailed information regarding order cancellations, returns, or exchange procedures, you can access the "Contact" section of our website to submit an online message by selecting the appropriate department, or you may call our official contact number to inquire about your order and share your feedback and suggestions.