Last updated: 5 July 2026
1. General Principles
Our Commitment: Embracing the principle of unconditional customer satisfaction, every product purchased within our company is under the warranty of our firm.
We maintain and conduct our operations in full compliance with our statutory obligations pursuant to the Consumer Rights Legislation.
Due to statutory obligations imposed by international customs legislations, import duties, and logistical costs incurred during cross-border delivery processes, it is regrettably not possible to process returns or exchanges for orders shipped outside of Turkey.
All orders placed with an international delivery address are legally deemed and evaluated as final sales.
2. Conditions for Exchange
Provided that the product is not among those for which the right of withdrawal cannot be exercised, you may return or request an exchange for any unused and undamaged products within 14 days from the date of delivery.
Made to Order & Custom Production Exception: Since all products subject to sale via "made to order", "custom/personalized production", or "pre-order" are prepared tailored to the individual in line with the Buyer’s personal requests, demands, or specific needs ; the Buyer does not possess the right of withdrawal, product exchange, or return request within this scope.
Responsibility for Sizing and Measurements: Due to the custom-made nature of the products, it is mandatory for the buyer to specify size/measurement details in every online order placed. Orders submitted without measurement details shall be produced and dispatched according to the standard ready-to-wear sizes approved on the website. Within this context, returns or exchanges of products dispatched on the grounds of "size incompatibility" shall not be accepted.
Packaging and Invoice Requirement: Returns and exchanges cannot be processed for products whose original packaging has been damaged. No exchange procedure can be initiated without the presentation of the invoice certifying the sale.
3. Return Policy
Right of Withdrawal: The Buyer may exercise their right of withdrawal within 14 (fourteen) days from the delivery of the product to themselves or to the person/entity at the designated address, without providing any justification and without being subject to any penal clause. To exercise the right of withdrawal, an explicit notification must be made to the SELLER via email or telephone within the same period, and the product must not be among those for which the right of withdrawal cannot be exercised as specified in the "Distance Sales Agreement". Pursuant to customs regulations, returns cannot be processed for deliveries to international addresses, and such sales hold the status of final sale.
Notification of Damaged Packages: You are required to open and inspect packages, which you believe have been damaged during transit, in the presence of the cargo company representative. If any damage is detected on the product, do not accept the delivery and have the cargo company issue a "Damage Assessment Report". Please note that once the package is received, you shall be deemed to have accepted that the cargo company has fulfilled its duty fully and flawlessly.
Non-Acceptance and Return of Damaged Deliveries: Your right to return defective products, which are opened and inspected in the presence of the authorized representative during cargo delivery and whose damage is documented with a report, is reserved.
Defective Products: Products determined to be defective or faulty at the time of delivery may be returned.
Exclusions from the Scope of Return: The return of products that have undergone alterations, been personalized in any manner, or have been cut and sewn is strictly prohibited under any circumstances.
Invoice Requirement: Legally, no return or refund transaction can be processed for any product that is not sent back together with its original invoice.
4. Refund Procedure
Processing Time: Once the products you wish to return reach our facilities and their compliance with the return conditions is approved, the product price shall be refunded to the payment method used in the transaction within 14 days.
Bank Reflection Process: In payments made via credit card, the reflection period of the refunded amount to your statement depends entirely on the procedures of the bank you work with and the agreement between you and your bank. For refund transactions that do not appear on your statement, you may contact your bank with the relevant provision code.
Non-Refundable Expenses: Any and all taxes, duties, fees, VAT, SCT (Special Consumption Tax), and countervailing duties paid at customs during the delivery and importation of the service are entirely the responsibility of the buyer and shall not be included in the refund amount. The Buyer executes the shopping transaction by accepting this condition.
5. Return Logistics and Customer Support
Return Pre-Approval: For all your return requests, you must contact us at contact@rcturkey.com to obtain pre-approval.
Information: When your return transactions are finalized, an automated information message will be sent to your email address registered in our system.
Return Address: All authorized return shipments must be made to the official correspondence address of our company: RCT Danışmanlık Hizm.Ltd.Şti. Address: Maslak Mah. Bilim Sok. No:5 Kat:13 Maslak Sarıyer Istanbul.